Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may gather additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a service that fits your business needs.

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

CoveNestDistant is committed to privacy and does not sell your personal information to third parties. We disclose information only when necessary to provide our services or when legally required.

We may share necessary information with trusted service providers who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no method of internet transmission is completely secure. We continuously enhance our security practices to defend against evolving threats.

Your Privacy Rights

You hold important rights concerning your personal information. Depending on applicable laws, you may have the right to access, rectify, erase, or limit the use of your personal data.

To exercise these rights, please reach out to us using the contact details provided at the end of this policy. We will reply within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as it is needed to deliver our services and meet legal obligations. Retention durations vary based on the type of data and the purpose for which it was collected.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.

You can manage cookie settings in your browser preferences. However, turning off some cookies might impact how the site works. For more details about how we handle cookies, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external sites or services. This privacy policy covers only CoveNestDistant and our own site. We are not responsible for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date at the top of this policy.

We recommend that you review this policy occasionally to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.